With most technology companies this is the website page where you would find lots of nice-sounding words and well-worn phrases such as “we are committed to providing excellent customer service!” Then you would get the chance to dial an 0800 number and talk to someone living a country with a much warmer climate and they would help you through your problem.
Unfortunately, or maybe not, Web21 isn’t one of those companies. We don’t have a flash office, we don’t have a call centre, and we don’t have thousands of staff with expensive university degrees here to save the day. In actual fact, we are a network of smart Kiwis working from home, spread here and there in different parts of New Zealand. That said, we’ll get your problem sorted, one way or another, and here’s the way we do it:
Step 1 – Check our our Help Guides where you can find answers to most of the questions our clients come up with.
If that doesn’t work, try…
Step 2 – Fill out a quick and easy Help! form and let us know what’s going on with you
And if that fails please use the old-fashioned option…
Step 3 – Contact us on the telephone! 07 80 80 249